RETURNS & EXCHANGES
Please note that our products are handmade by artisans in rural India, making each piece unique. Small variations should be expected.
It is very important for us that you are happy with your OHRNA purchase! In case you are not completely satisfied for whatever the reason maybe, please get in touch with our team at firstname.lastname@example.org within 30 days of your purchase and we will work with you to fulfill your refund or exchange.
We may not always be able to do an exchange, as many of our pieces are unique but we will work with you for a refund if we are unable to do an exchange. We only replace items if they are defective or damaged, however.
When sending back your items, please use the original packaging to make sure your return arrives back to us in new condition. To complete your return, we require a receipt or proof of purchase. Kindly also ensure that your item is unused and in the same condition that you received it!
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit (minus shipping costs) will be automatically applied to your credit card or original method of payment. It usually takes 5-7 working days for the refund to process and credit the amount to your bank account.
Please note that shipping fees are non-refundable and will be deducted from your refund. You will also be responsible for paying for your own shipping costs when returning your item.
Late or missing refunds
Please give some time for your refund to come to you. If you still haven’t received the refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
Please note that once an order is processed and goods paid for, the order cannot be cancelled.
Please refer to our Returns and Refund policies for further details.